When we went to replace our current coverage, we were not well-versed in long-term care coverage and were nervous about being sold “a bill of goods.” However, our fears were soon laid completely to rest by working with Brian and Madalyn. They took all the time we needed to fully understand the options, costs, advantages and disadvantages of all the products. There was absolutely no pressure. They were kind, caring, and considerate. Even though we saw them several times and made many calls with questions, they were always patient. They walked us through the application process and held our hands until we got what we wanted and knew would work well for us. We couldn’t have asked for a better experience or nicer or more knowledgeable people!